You may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st. If you're returning items received as gifts, the refunds will go to the original purchaser.
Items should be returned in their original product packaging. You will need to pay for the return shipping charges.
If you'd like to replace any items, simply return your original order for a refund, and then create a new order for the replacement item you require.
Instructions on how to return items:
1. Email us at firstname.lastname@example.org with your order # (you'll find it in your email confirmation, or on your packing slip), and the reason for returning your item to request a refund. We will respond with a returns slip and shipping label within 3-5 business days.
2. Print the returns slip and the shipping label (link to return slip valid for 7 days).
3. Include the returns slip inside the box, and affix the shipping label to the box.
4. Ship your package. You will need to pay for the return shipping charges.
You will receive email confirmation when the refund is processed. Refunds will be processed when returned items are received.